Returns & Refunds
Returns Policy
At RSB Furniture, we take pride in delivering high-quality products that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free returns policy. Please review the details below to understand our return process.
1. Eligibility for Returns:
Returns are accepted within 28 days from the date of delivery.
To be eligible for a return, the bed must be in its original condition, including packaging, and free from any signs of wear or damage.
2. Reason for Returns:
Returns are accepted solely for manufacturing defects or damages incurred during transit.
We do not accept returns for change of mind, aesthetic preferences, or any reasons unrelated to manufacturing defects.
3. Initiation of Returns:
To initiate a return, please contact our customer service team at [email protected] within 28 days of receiving your bed.
Provide your order number, a detailed description of the manufacturing defect, and clear photographs illustrating the issue.
4. Inspection Process:
Our team will review your return request and may request additional information or images/videos.
If the return is approved, we will provide you with instructions on how to proceed.
5. Return Shipping:
We will arrange and cover the cost of return shipping for eligible returns due to manufacturing defects or damages incurred during transit.
Do not attempt to return the bed without our explicit instructions and approval.
6. Refund or Replacement:
Upon receiving and inspecting the returned bed, we will issue a refund or send a replacement, depending on your preference and product availability.
Refunds will be processed using the original payment method.
7. Exclusions:
This returns policy does not cover normal wear and tear, misuse, or damage caused by the customer.
Mattresses and bedding accessories are non-returnable for hygiene reasons, except in the case of manufacturing defects.
8. Return Packaging:
Please use the original packaging to ensure the safe return of the bed.
9. Return Confirmation:
Once your return is processed, we will send you a confirmation email, including details of the refund or replacement.
10. Contact Information:
For any questions or concerns regarding returns, please contact our customer service team at [email protected].
Thank you for choosing RSB Furniture. We are dedicated to ensuring your satisfaction with our products, and we appreciate your understanding of our returns policy.
Returns Q&A
Here are some common questions related to returning items to RSB Furniture.
Please don’t hesitate to contact us if you have any other enquiries.
Yes, we require the original packaging to be intact for returns. This helps ensure that the item is adequately protected during transit. If the original packaging is not available, please contact our customer service team for assistance.
We do not charge any restocking fees for returns of beds and furniture. Your refund will be issued in full, excluding any shipping charges, if applicable.
Yes, you can return assembled items, provided they are in like-new condition and accompanied by all original accessories and packaging. Please note that disassembly may be required for certain items, and return shipping costs may apply.
Unfortunately, we do not accept returns or exchanges for custom or personalized furniture items, as they are made to your specifications. Please review all customization options carefully before placing your order.
To initiate a return, please contact our customer service team with your order details. We will provide you with a return authorization and instructions for returning the item. Please note that returns must be initiated within 28 days of delivery.
Yes, we stand behind the quality of our products with a 3-year warranty against manufacturing defects. Please refer to our Warranty page for more information on our warranty coverage and terms.
Have Questions?
If you have any additional questions we’re here to help.
Contact us here and a member of our team will be happy to assist.